Dispute Resolution
Customer Satisfaction Commitment
At MILITA, we are committed to providing high-quality products and excellent customer service. If you are unsatisfied with any part of your shopping experience, we encourage you to first reach out to our customer support team at info@milita.lt or call us at +370 659 79858. We aim to resolve issues quickly and fairly.
Out-of-Court Complaint Resolution
In the event that we are unable to resolve a complaint directly, you have the right to submit a request to the State Consumer Rights Protection Authority (VVTAT) via the ODR (Online Dispute Resolution) platform provided by the European Commission: https://ec.europa.eu/odr.
Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Lithuania. Any legal disputes shall be subject to the jurisdiction of the competent courts in Vilnius, Lithuania, unless otherwise required by mandatory consumer protection laws.
Alternative Legal Support
If you require assistance in formulating or submitting a complaint, you may also contact your local municipal consumer rights center or the European Consumer Centre.