Order Cancellation & Refund Policy
Cancellation Period
You can cancel your order within 14 calendar days of receiving the goods.
Return Address
Motorų g. 14, Vilnius, Lithuania. Return in original condition and packaging.
Return Costs
Customer pays return shipping unless the item is incorrect or damaged.
Refund Timeline
Refunds are issued within 3–7 business days after product inspection.
Secure Transactions
All refunds processed through KLIX with encryption and tracking.
Refund Notification
You will receive an email notification once your refund is initiated.
If a refund is requested and approved, it will be returned to the original payment method used during checkout. This includes Visa, MasterCard, Apple Pay, and Google Pay. Please allow 3–7 business days for the bank to process the return depending on their policies.
Need Help?
If you have any questions or need to initiate a return, please contact us below: